The payment is stuck because no one is set up as an attestant on the payment voucher. Open the payment voucher and add the attestants manually – it can then be approved in the payment attestation flow.
The flow when you combine voucher and payment attestation
If you have enabled both voucher attestation and payment attestation, it is important to know that the two flows are not connected automatically. The attestants on a voucher do not carry over to the payment voucher when it is created.
The two flows work as follows:
Single payment
When you create a single payment directly (without a linked invoice), you add attestants in the same step where you create the payment. The payment goes straight into the payment attestation flow and appears in the Approvals module with its attestants.
From a supplier invoice via voucher attestation
When a supplier invoice is sent for voucher attestation and is approved, a payment voucher is created automatically – but without attestants. For the payment voucher to be approved in the payment attestation flow, you must open it and add the attestants manually.
Consequence if this is missed: The payment voucher will remain in Bank → Attestation with no way to approve it, because no one is set up as an attestant on it. It is not the bank or integration settings that are wrong – it is the payment voucher itself that is missing attestants.
Note: We are working on making this step clearer in the product, so that attestants from the voucher can be carried over or suggested automatically on the payment voucher.
Not sure whether you need both voucher and payment attestation? See the article What is attestation – and what is the difference between attestation and bank signing?
When should you contact us?
Contact support and specify the company, the voucher type or payment in question, and what you have tried, if:
A payment voucher is missing attestants after the voucher has been attested, and you are unsure how to add them.
A voucher is stuck in "Awaiting attestation" even though everyone under the Attestation tab is shown as Approved.