Corrected and reversed vouchers often show up in open items in the subledger and in the voucher overview, even though they offset each other and are effectively settled. Many people wonder how to get rid of them in the lists - or the opposite: how to bring them back to find a voucher. Both are controlled by a single setting in your user settings.
Where do I find the setting?
Click your name/profile picture at the top right and select Settings.
Select Display in the left-hand menu.
Scroll down to the Accounting section.
Next to Corrections you'll find the Display transaction corrections checkbox.
Tick or untick the box, and click Update settings to save.
Path: User menu (top right) → Settings → Display → Accounting → Corrections
Hiding corrected vouchers
Untick Display transaction corrections and click Update settings. Corrected and reversed items that offset each other then disappear from the lists, so you only see what's actually open.
Finding a reversed voucher again
Looking for a voucher you've reversed? Tick Dispaly transaction corrections and click Update settings. The corrections then reappear in the accounting module - with strikethrough text - and you can open the voucher and retrieve the attachment.
Important to know
A reversed voucher cannot be closed by matching it. Corrected items therefore don't disappear from open items by matching an invoice against a payment - they are only hidden via the setting above.
By comparison: a normal open item disappears from the list when you match the invoice against the payment. It's only the corrected/reversed vouchers that are controlled by this display setting.
The setting applies to your own user. Other users in the company control their own display.
When should you contact us?
If something against all expectations doesn't work as it should, get in touch. Please provide which client it concerns, and the voucher number, date and amount of the relevant voucher, so we can help you faster.