The invoice for Catacloud itself – subscription and usage – is sent to the payment contact registered on the company. If you want to change who receives this invoice, you do it yourself under Administration. There you can change the name, email address, delivery method and language.
How to change the invoice recipient
Open the app menu at the top left and select Administration.
Select Billing in the left-hand menu (at the bottom, under the "Management" heading).
Click Change billing settings at the top of the page.
Go to the Settings tab.
Under Payment contact, update the fields you need:
Contact – the name of the recipient.
E-mail – the email address the invoice is sent to.
Delivery method – choose Send as an e-mail or Deliver as EHF-invoice.
Language – the language of the invoice.
Click Save.
Delivery method: e-mail or EHF
Under Delivery method you choose how the invoice is delivered:
Send as an e- mail – the invoice arrives as a PDF to the address in the E-mail field.
Deliver as EHF-invoice – the invoice is delivered electronically as EHF to the organisation.
Running an accounting firm with several clients?
Each client in Catacloud has its own payment contact. For clients that are not part of the firm's Agency billing (Consolidated Billing), you change the invoice recipient in exactly the same way – inside that individual client's account, under Administration → Billing → Change billing settings → Settings.
Clients that are part of a consolidated billing are billed together to the firm, and are not managed per client here.
When should you contact us?
Do you want to set up or change a collective invoice for several clients, or are you unable to change the payment contact? Get in touch with us in the chat. Provide the company name and which email address the invoice should be sent to, and we'll help you further.