Where do I find invoices from Catacloud?
Invoices from Catacloud (subscription and transaction costs) can be found under Administration → Payment. Here you can see all invoices, payment status and download invoices as PDF.
Note: You must have the role Administrator or Accountant to see the Payment page under Administration. Regular members do not have access here.
What is invoiced?
Catacloud typically invoices for:
Subscription fee – fixed monthly fee per client.
Transaction costs – e.g. per EHF invoice sent/received, per bank payment, and similar.
See the article Pricing in Catacloud for a full overview of costs.
The client is suspended – what do I do?
If a Catacloud invoice is not paid by the due date, the client may be suspended. Users will then not be able to access the client.
Here is how to resolve it:
Go to Administration → Payment and find which invoices are outstanding.
Pay the outstanding invoices. Payment information (account number and KID) can be found on the invoice.
Contact us in the chat and provide the client name and confirm that you have paid. We will verify the payment and reopen the client.
Note: Payments are not always registered immediately – it can take 1–2 business days before we see it on our end, especially for weekend payments. If you have just paid, contact us anyway – we can reopen the client manually while we wait for the payment to be registered.
Reopening does not happen automatically
The client does not reopen automatically when the payment is registered. You must actively contact us to have the client reopened. We do it quickly – usually within the same business day.
Do you want to cancel your subscription?
See the article Cancelling your Catacloud subscription for the steps.
When should you contact us?
A client is suspended and you have paid the outstanding invoices – provide the client name and we will reopen it.
You cannot find an invoice for a specific period – provide the client name and period.
You are unsure what an invoice relates to – provide the invoice number.