A Catacloud subscription cannot be cancelled from within the system – there is no "cancel" button on the Payment page. Cancellation is done in writing by email.
Follow these steps in order when closing a client in Catacloud:
Data export: Start by exporting any data that needs to be saved via Administration > Data transfer.
Access control: Remove employee access to the client in the Agency module.
Subscription cancellation: Send an email to [email protected] to cancel the subscription. The final invoice is sent on the 25th provided costs exceed NOK 100 excl. VAT.
Account closure: The account is closed and no one has access. Reopening for data export costs NOK 249 excl. VAT.
Forgot to download your data after cancelling?
If the account is already closed and you need access to your data, we can reopen the client temporarily. This costs NOK 249 excl. VAT – equivalent to one month's active subscription. Contact us in the chat and we will sort it out.
How to cancel
Send a written cancellation by email to [email protected].
Include the following in the email:
Company name and organisation number of the client to be cancelled
Name of the person cancelling, and confirmation that they have authorisation to terminate the subscription
There is no notice period. Once we receive the cancellation, we close the account and you lose access to the client.
Routine when an employee leaves
When an employee leaves, it is important to clean up their access so that no unauthorised person retains access to client data.
Agency access: Remove the employee via Administration > Members.
Client access: Check and remove any access to clients outside the Agency.
When should you contact us?
You need help exporting data before cancelling – contact us in the chat before sending the cancellation.
The account is closed and you need access to your data – we can reopen the client temporarily for NOK 249 excl. VAT.
You have sent a cancellation and not received confirmation within one business day – send a follow-up to [email protected].