Where can I see which subscription we have?
Go to Administration → Billing.
In the top right you will find the Active billing plan box. It shows the name of your plan (for example Mikro or Aktiv), the monthly price and what is included.
The box shows, among other things:
how many vouchers are included, and the price per voucher above that
how much storage is included
whether the number of users/members is unlimited
Does it say Agency billing instead? See the section on agency billing further down.
What will we be billed this month?
On the left of the same page, under Usage details, you can see what you have used so far this month – quantity, price and amount per line. The figures update continuously. The total at the bottom is the Estimated cost based on your usage so far.
A transaction is either an outgoing invoice or a posted voucher. All prices exclude VAT.
Further down the page, under Billing history, you will find previous invoices from Catacloud.
Can we change our subscription?
Yes. You can change your billing plan at any time – for example upgrade from Mikro to Aktiv when you start posting more vouchers:
Go to Administration → Billing.
Click Change billing settings at the top of the page.
The Billing settings window opens on the Price plan tab. Your current plan is marked Active.
Click Select on the plan you want to switch to – here Aktiv.
See the article Pricing in Catacloud – subscription, vouchers and transaction costs for what the plans cost and how vouchers are counted.
It says «Agency billing» and I can't see a plan
Your company is then a client of an accounting agency with agency billing. The invoice from Catacloud goes to the agency, not to you.
The Billing page then only shows Agency billing and the agency's contact details. You will not see a billing plan, usage details or billing history, and the Change billing settings button is not available. This applies whatever permissions you have.
Want to know which subscription you have, what it costs, or change plan? Contact the agency – their contact details are shown on the page.
Are you an accountant at the agency? Go to Agency, open the client and select the Billing tab. There you can see the client's billing plan, usage details with the estimated cost, and billing history, and pass the figures on.
I can't find Billing in the menu
Billing is only shown to users who have the permission Update billing info. You find it under Administration in the user's access group. Ask an administrator for the client to turn it on for you, or to check the subscription for you.
Just been given the permission? Reload the page (F5), or log out and in again, and Billing appears in the menu.
When should you contact us?
Contact us if the plan shown does not match what you agreed, or if the invoice does not match the usage details. Please include:
client name and organisation number
which plan you expected to have
the invoice number and the amount you believe is wrong, if relevant
If you have agency billing, contact the agency first.
Note: the screenshots show the Norwegian interface. With English selected as language, the labels appear as written in this article.