Where do I find invoices from Catacloud?
Invoices from Catacloud (subscription and transaction costs) can be found under Administration → Payment. Here you can see all invoices, payment status and download invoices as PDF.
Note: You must have the role Administrator or Accountant to see the Payment page under Administration. Regular members do not have access here.
What is invoiced?
Catacloud typically invoices for:
Subscription fee – fixed monthly fee per client.
Transaction costs – e.g. per EHF invoice sent/received, per bank payment, and similar.
See the article Pricing in Catacloud for a full overview of costs.
The account is on hold – what do I do?
If a Catacloud invoice is not paid by the due date, the account may be put on hold. When you log in, you then see the page Your account is on hold instead of the client. Your data is safe and untouched.
The page shows which invoices have not been paid and how much remains. You can pay in two ways:
from your online bank, with the account number and KID shown on the page,
with the Pay now button, if the client has bank integration and you have access to create payments.
See the article Your account is on hold – why, and what do we need to pay? for what the amounts on the page mean and how to pay step by step.
When is the account reopened?
Access is restored as soon as we register the payment. It can take a few days from the payment being made until we register it, especially for weekend payments.
In a hurry? Send us the receipt for the payment in the chat, and include the client name. We can then reopen the account while we wait for the payment to be registered.
Do you want to cancel your subscription?
See the article Cancelling your Catacloud subscription for the steps.
When should you contact us?
You have paid and need access before the payment is registered. Send the receipt in the chat and include the client name, and we will reopen the account.
You have paid, and access has not been restored after a few days. Include the client name, the invoice number and when you paid.
You cannot find an invoice for a specific period. Include the client name and the period.
You are unsure what an invoice relates to. Include the invoice number.