A Catacloud subscription cannot be cancelled from within the system – there is no "cancel" button on the Payment page. Cancellation is done in writing by email.
The cancellation must come from the company's managing director (daglig leder) or an administrator of the account. If it comes from anyone else, we must have it confirmed by the managing director or an administrator before we can process it.
All prices in this article are excl. VAT and subject to change.
Routine for closing a client
Follow these steps in order when closing a client in Catacloud:
Data export: Start by exporting any data that needs to be saved via Administration > Data transfer.
Access control: Remove employee access to the client in the Agency module.
Subscription cancellation: Send an email to [email protected] to cancel the subscription. The cancellation must come from the managing director or an administrator of the account.
Account closure: The account is closed on the date you have given, or straight away if you haven't given a date. After that, no one has access – unless you arrange read-only access (see below).
How to cancel
Send a written cancellation by email to [email protected].
Include the following in the email:
Company name and organisation number of the client to be cancelled
Name of the person cancelling. The cancellation must come from the company's managing director (daglig leder) or an administrator of the account. If someone else sends the cancellation, we must have it confirmed by the managing director or an administrator before we can process it.
Whether the client should be closed immediately, or the date it should be closed.
There is no notice period. Once we receive a valid cancellation, we close the account straight away and you lose access to the client. If you need access for longer – for example until the end of the month, or until the end of the period you have paid for on a yearly subscription – state the date the client should be closed in the cancellation.
Billing on cancellation
We invoice for the period from the 25th of the month to the 24th of the following month.
If the client is kept open until the end of the month, we close it before the 25th so that no new invoice is issued for the next period.
If you are done with the client, we close it on the same day we receive the cancellation.
The final invoice is sent on the 25th, and only if costs exceed NOK 100.
Subscription you have already paid for, such as a yearly subscription, is not refunded. If you want access until the end of the period you have paid for, give that date in your cancellation.
Read-only access after cancellation
Read-only access costs the same as keeping the client open. If you already know how long you need access, the simplest option is to give a later closing date in the cancellation.
If you need to look up old history after cancelling – for example after moving the client to another system – you can get read-only access to the client:
1 month: NOK 249
1 year: NOK 720 – the same price as a Mikro subscription. Invoiced for one year at a time. Choose this if you need access for more than one month.
Prices are subject to change.
Read-only access can be arranged in the cancellation – state which clients should have read-only access, and for how long. It can also be arranged afterwards, see below.
Forgot to download your data after cancelling?
Even if the account is already closed, you can get read-only access to the client afterwards – for 1 month or 1 year, at the prices above. Contact us in the chat and we will sort it out.
Routine when an employee leaves
When an employee leaves, it is important to clean up their access so that no unauthorised person retains access to client data.
Agency access: Remove the employee via Administration > Members.
Client access: Check and remove any access to clients outside the Agency.
When should you contact us?
You need help exporting data before cancelling – contact us in the chat before sending the cancellation.
You need read-only access after cancelling – state it in the cancellation, or contact us in the chat if the account is already closed. 1 month costs NOK 249 and 1 year NOK 720 (subject to change).
You have sent a cancellation and not received confirmation within one business day – send a follow-up to [email protected].