Getting a low-storage warning, wondering what is taking up space, or don't recognise a storage package on your invoice? Here is the full overview: how to see your usage, free up space, and buy and remove extra storage yourself.
Every client includes some storage with the subscription. If you need more, you buy extra storage in packages of 25 GB at NOK 49 per month per package. You can add and remove these packages yourself, at any time. Running low on storage is not a sign that anything has been done wrong – attachments and files accumulate over time, and vouchers with large image files fill up the fastest.
See how much storage is used – and what is taking up space
Go to Administration and select File storage in the left-hand menu.
At the top, under Total used, you can see how much of the total storage is in use.
Under Your storage capacity you can see what the total consists of:
Plan (e.g. Testplan) – the storage included with the subscription, marked (included).
Storage upgrade – extra storage you have purchased yourself.
Click Storage usage details to see usage broken down by category:
Projects – files stored on a project
Vouchers – attachments linked to vouchers
Thumbnails – automatically generated previews of documents and images
Voucher log – files stored in the voucher log (inbox)
Users – files in each user's «My files» area
Tasks – attachments added to tasks
Department – files in shared department areas
Other – uncategorised files (may be older files from before the file module was launched)
What usually takes up the most space – and how do I free it up?
The most common cause is large image attachments in the voucher log – typically receipts or invoice copies photographed in high resolution. A single such image can take up as much space as hundreds of ordinary PDF files.
Unfortunately, it is not currently possible to delete attachments from posted vouchers today. This is a feature being worked on. In the meantime, you will need to either accept the current usage or buy more storage capacity.
Files stored under My files (the Users category) can be deleted by each user directly in the Files module.
Buy more storage
You can add storage in two ways.
From the ready-made packages: Go to Administration → File storage. Under Get more storage, choose the package you want and click Add storage:
+25 GB – NOK 49 per month
+50 GB – NOK 98 per month
+100 GB – NOK 196 per month
+250 GB – NOK 490 per month
From «Change storage»: Open the window on the Storage upgrade card, click + to increase the number of 25 GB packages, and click Save changes.
The storage is activated immediately.
See how many storage packages are active
Click Change storage on the Storage upgrade card.
In the Change storage window you can see how many packages are active, for example Storage upgrade (2 X 25 GB), along with the total storage and total price per month.
Note: Here you can see how many packages are active, but not who added them. There is no log of who activated storage.
Remove a storage package
Go to Administration → File storage.
Click Change storage on the Storage upgrade card.
Click – to reduce the number of 25 GB packages.
Click Save changes.
The storage included with the subscription (the plan) cannot be removed – you can only remove packages you have purchased yourself. You cannot reduce the capacity below what the client is actually using; free up space first if needed.
Why is there storage on my invoice?
Extra storage is billed monthly and appears as «Lagringspakke, månedlig pris» (invoices are in Norwegian). The quantity is the number of 25 GB packages that are active, at NOK 49 each.
Example: if the invoice shows a quantity of 10, then 10 packages are active = 250 GB extra = NOK 490 per month.
If you don't recognise the storage on the invoice, check Change storage to see how many packages are active, and remove any you don't need.
Is «My files» shared with everyone?
No – files in My files (the Files module) are individual and only visible to the person who uploaded them. To share files with colleagues, use Department: create a department and link files to it, so everyone with access to that department can see them.
See more about file sharing in the article Why can't I see my colleague's files – and how do I share files?
When should you contact us?
You want to delete attachments from posted vouchers – this is not possible today, but feel free to send us a message in chat and we can look into the case.
Storage is full and you need help understanding what is taking up space – contact us in chat and include the client name.
You don't recognise the storage package on the invoice and want to know more – contact us in chat and include the client name.
You can't reduce the capacity – contact us in chat and include the client name.