Catacloud updates payment status and fetches bank transactions and balances automatically at fixed times throughout the day. If you're wondering why a payment or a bank transaction hasn't appeared yet, it's often because the next sync hasn't run. Here are the times and what happens in the different situations.
Payment synchronisation
Payment status is synced several times a day, at these times:
01:00
06:30
10:00
12:00
14:00
16:00
18:00
If the second signature on a payment is made directly in the online bank, the payment is updated in Catacloud at the next of these times.
Fetching bank transactions and balances
Bank transactions and balances are fetched automatically every morning at these times:
05:00
06:00 (new attempt for accounts where the 05:00 fetch failed)
Transactions from the previous business day are therefore normally in place by 07:00.
When you create a new bank consent
When a new bank consent is created, bank transactions are fetched back to the time of the last successful synchronisation.
If you experience missing transactions on a bank integration via ZTL (open banking), the solution is to remove the consent and create a new one – or update the existing one. Catacloud then synchronises with the bank again, and the missing transactions come into the system.
When you create a bank reconciliation
The system tries to fetch all transactions for the relevant month – as far as this is available from the bank.
Bank reconciliations must be created in chronological order, working backwards in time.
When should you contact us?
Is a payment or bank transaction still not updated after the next time above has passed? Get in touch with us in the chat. Provide the client, account number and date for what you're missing, and we'll look into the synchronisation.