Catacloud Servicedesk

Florence C.L.H. Kröger-Smedmann

Connect Catacloud to your bank via ZTL or Aritma, and keep your bank consent up to date.

Bank integration

Can every bank be integrated with Catacloud? Almost – but not all in the same way. Catacloud offers two bank integrations, ZTL and Aritma, and they cover partly different banks.

Which banks does Catacloud support?

Differences between Catacloud's two bank integrations, ZTL (open banking) and Aritma (file transfer) – setup, activation time, payments, bank consent and bank coverage – so you can choose the right…

ZTL or Aritma – which bank integration should you choose?

For accounting firms: which permissions your client needs to connect bank accounts and approve the bank consent with BankID – and what is needed for bank reconciliation and payments.

Which permissions are needed to set up bank integration?

See which banks we support, choose between ZTL and Aritma, and check which permissions you need.

Choosing a bank integration

Step-by-step guide to activating the ZTL bank integration (open banking) in Catacloud – approval with BankID, how it differs from Aritma, and what to do if something goes wrong.

Setting up bank integration via ZTL

How to create, renew and delete a bank consent in Catacloud – and what to do when BankID signing hangs, gets stuck in a loop, or gives no feedback.

Bank consent: create, delete and renew

Step by step: turn on Aritma in Catacloud, connect your bank accounts, order the agreement in your online bank and follow the status until it is Active.

Setting up bank integration via Aritma

What Aritma needs to know about approvers, the number of approvals and single payments – with a checklist and a ready-made email template.

Reporting your setup to Aritma – checklist and email template

How to create a user at Aritma from Catacloud so you can approve and send payments to the bank.

Creating an Aritma user for approving payments

Connect to your bank via ZTL or Aritma, and keep your bank consent up to date.

Setting up bank integration

What happens when you create a user for approvals and your email address already exists at Aritma – and the right order when you switch from another accounting system.

Your user already exists at Aritma – what do I do?

What to do when Aritma says the company is already registered, typically because you have used Aritma from another accounting system.

The company is already registered with Aritma – what do I do?

An overview of common error messages when setting up or using bank integration via Aritma, and how to fix them.

Aritma setup error messages – what they mean and what to do

How to disconnect a single bank account from the Aritma integration, or turn off bank integration entirely in Catacloud.

Disconnecting a bank account or turning off Aritma

Fix error messages when setting up Aritma, and disconnect an account or turn off the integration.

Aritma

The fixed times when Catacloud syncs payment status and fetches bank transactions and balances, plus what happens with a bank consent (ZTL/open banking) and a bank reconciliation.

When are payments and bank data updated?

Why you can get an error about BIC/Swift when trying to activate bank integration (Aritma or ZTL) – and how to find and remove the bank account that is blocking…

Error about missing BIC/Swift when activating bank integration

Fix setup errors, find out when bank data is updated, and disconnect an account.

Troubleshooting and changes

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