If you get an error from Aritma saying the organisation number or client is already registered, the company has typically used Aritma from another accounting system. Contact us – you can either move the agreement to Catacloud or keep both integrations in parallel.
You have two options
Option A – Move the agreement to Catacloud
Contact us with your organisation number and which system you came from.
Agree with us when the agreement should be moved – don't cancel the agreement in the old system until we confirm the move is complete.
We ask Aritma to move the agreement at the agreed time.
Option B – Keep both integrations in parallel
Contact us and tell us which accounts should be in which system.
We coordinate with Aritma so both integrations are active with the right accounts.
Remember that one bank account can only be connected to one system at a time.
Note: Don't end an existing bank integration until the new one is fully working.
When should you contact us?
The company is already registered with Aritma from another system – whether you want to move the agreement or keep both integrations.
Please include: organisation number, bank name, which system you came from and which error message you see in Catacloud.