If you can't approve a month you have reopened, it is because one or more later months on the same bank account are still approved. Reopen the later months first, make the correction, and then approve the months in order.
Why does this happen?
Have you reopened an earlier month to correct something, and get an error when you click Approve reconciliation? The message says the period can’t be processed because a later period is already locked, and shows which period it is. Catacloud won’t approve a month while a later month on the same bank account is locked.
Example: You have approved January–August and reopen January to correct a posting. January can't be approved until February–August have been reopened as well.
How to do it
Go to Bank → Bank reconciliation and select the account.
Go to the most recent approved month and click Reopen at the top right. Do the same for each month going backwards, up to and including the month right after the one you need to correct.
Make the correction, and click Approve reconciliation on the earliest month.
Then approve the months forwards in order, one at a time.
If one of the months shows a difference when you approve it again, click Fetch from the bank now below the transaction list first – see Difference in the bank reconciliation – why, and how do I find it?
See also
When should you contact us?
Still getting an error after all later months have been reopened? Contact us in the chat and provide:
Client name
Account number
Period (month/year)
Exact error message
The more specific the information, the faster we can help.