Are you told that the period is locked when you try to post or edit a voucher? There are three different locks in Catacloud. Here's how to see which one is stopping you, and how to open it.
Which lock is stopping you?
The error message tells you which lock it is:
"This accounting period is locked": the accounting period is locked. Applies to all vouchers up to and including the lock date.
"This accounting period is locked for vouchers with a VAT code": the VAT term is locked. Applies only to vouchers with a VAT code – vouchers without a VAT code can still be posted.
"This bank account's (…) statement period is locked for …": the bank reconciliation for that account and month has been approved. Applies only to postings against that bank account.
Note: Does the accounting period look open, but you still get an error? Then it's almost always the VAT term or the bank reconciliation that is locked.
How to open the accounting period
Go to Administration → Accounting.
Under Lock accounting period you'll see the date the period is locked up to and including. Click Change.
Set Up to date to the last day before the period you need to make changes in.
Add a short explanation under Comments, and click Save changes.
The screenshots show the app in Norwegian.
When you're done, lock the period again the same way. The History tab shows who locked and opened the period, and when.
Important: If the financial year has been closed with a year-end closing, you can't move the lock date into that year. You'll then get a message saying the accounting lock can't be changed because the financial year is locked and closed. The year-end closing must be reopened first.
Tip: Is the Change button greyed out? Then you don't have access to update the company settings. Ask an administrator for help.
How to open the VAT term
Go to Accounting → Submissions → VAT return.
Find the term the voucher belongs to.
Click Reopen period. The term is now shown as "Created, but not locked".
When you're done, click Lock.
Note: If the VAT return has already been submitted, the change should either be included in the next term or corrected with an amended return. See Vouchers posted after the VAT return was submitted – correct it or include them in the next period?
How to reopen the bank reconciliation
Go to Bank → Bank reconciliation.
Select the bank account and the month the error message refers to.
Click Reopen.
Make your change, then approve the month again with Approve reconciliation.
Note: If you have approved later months, they must also be reopened and approved again in the right order. See Can't approve a month you've reopened in the bank reconciliation.
What you can do even when the period is locked
Change the description, department, project, product, user and dimensions on a posted voucher. Amount, account, VAT code and date can't be changed.
Add vouchers to the voucher inbox with a date in a locked period. You'll need to change the date before the voucher can be posted or sent for attestation.
Read also
When should you contact us?
Contact us in the chat if you've opened all three locks and still can't post. Please include:
the client,
voucher number and voucher date,
the exact error message,
the lock date shown under Administration → Accounting.