The bank reconciliation is the check that makes sure what the bank has registered matches what is posted in Catacloud. You do it once a month, per bank account.
How to find the bank reconciliation
Go to Bank → Bank reconciliation in the left-hand menu.
At the top of the page, choose:
Bank account – click the account name to switch account if the client has more than one.
Period – use the arrows to move between months, or click the month label to pick one directly.
The screenshots show the app in Norwegian.
Matching transactions
The bank reconciliation shows two lists: on the left, the postings in the accounts (the bank account in the chart of accounts, e.g. 1920), and in the middle, the transactions from the bank. Each line has a checkbox.
To match a posting against a bank transaction:
Tick the posting in the accounts and the corresponding transaction from the bank. You can tick several lines on each side if one bank movement corresponds to several postings.
Check that the difference in the box on the right is 0.00.
Click Close postings. The lines are now reconciled against each other. The button can only be clicked when the difference is 0.
If the account has a bank integration, Catacloud suggests matches itself where the amount and date are the same. Click Approve all suggestions to reconcile all the suggestions at once. No suggestions are shown for bank statements you have uploaded yourself.
The difference indicator at the top (+/- 0) shows the difference between the bank balance and the accounting balance. The goal is for it to be exactly 0 when you approve.
Tick Show closed postings to see postings you have already reconciled, for example to undo a reconciliation.
The payment has a different date in the accounts than at the bank
A payment you have sent to the bank from Catacloud can get a different date in the accounts than at the bank – often one day earlier, but it can also be later. Example: posted on 04.10 and debited by the bank on 05.10. This often happens when you pay an invoice that is already overdue, or pay at the weekend: the payment is sent with today's date, but the bank doesn't debit it until the next business day.
Catacloud only suggests a match when the amount and date are the same, so these two entries won't be suggested against each other. Match them yourself like this:
Tick the payment in the accounts (left list).
Tick the bank transaction with the same amount (middle list).
Check that the difference is 0.00, and click Close postings.
This works when both dates are in the same month. If they are in different months, see Posted in one month, registered by the bank the next – how to reconcile across month-end.
Approving the reconciliation
When the difference is 0 and all transactions are matched, click Approve reconciliation at the top right. The period is locked.
No earlier than 06:00 on the 1st of the next month. A month can't be approved until the morning after it has ended, so that the bank's last transactions and payments have been fetched. September can therefore be approved from 06:00 on 1 October.
Not after a later month. If a later month has already been approved, you can't approve an earlier month. All later approved months on the account must then be reopened first – see Can't approve a month you have reopened in the bank reconciliation.
When something doesn't add up
Missing transactions: Bank transactions are fetched automatically every morning at 05:00, with a new attempt at 06:00 for accounts where the fetch failed. If transactions from the previous business day are still missing after 07:00, see Missing bank transactions – what do I do?
A difference, also in months that are already reconciled: see Difference in the bank reconciliation – why, and how do I find it?
The same bank transaction appears twice: don't post or reconcile it again – the amount would then be posted twice. On an account with a bank integration you can't remove a bank transaction yourself. Contact us in the chat and give the date and amount of the transactions that appear twice.
Error message when you create the reconciliation: see Error when creating a bank reconciliation on an account that looks connected
No bank integration: upload the transactions from a bank file, see Importing bank transactions from a file (CSV, Excel or TXT)
Payment from a customer: see Registering a customer payment and matching it against the invoice and Correcting a payment that was posted incorrectly
When should you contact us?
Contact us in the chat and provide:
Client name
Account number
Period (month/year)
Exact error message or the amount of the difference
The more specific the information, the faster we can help.