When a customer has paid an invoice, the payment should be posted to the customer and matched against the invoice. The easiest way is to register the payment directly on the invoice – alternatively, you post it from the bank reconciliation with an advanced voucher.
If the bank transactions are greyed out, the reconciliation for the month has not been started yet. Click Reconcile in the top right of Bank → Bank reconciliation to start it.
Payment from a customer
Easiest: register the payment on the invoice
Go to Customers, open the customer and choose the Invoices tab.
Click Actions on the invoice and choose Register payment.
The invoice is marked as paid, and a voucher is created in the customer ledger.
Go back to the bank reconciliation and reconcile the new voucher against the bank line: approve the suggestion, or tick both and click Close postings.
From the bank reconciliation: advanced voucher
Tick the payment and choose Post transaction → Advanced voucher.
The bank account is already filled in under Debit. In the Credit field, search for the customer's name and select the customer. The account then becomes 1500 Accounts receivable with the customer selected. Alternatively: choose account 1500 and select the customer in the Choose customer field below.
Check the amount and date, and click Save and send to ledger.
Back in the bank reconciliation, the voucher appears in the left column. Approve the suggestion, or tick both the voucher line and the bank line and click Close postings.
Match the invoice against the payment in the ledger. This cannot be done in the voucher itself – you do it afterwards under Customers → [the customer] → Ledger with Close open postings. The invoice is marked as paid once it is locked against the payment.
Tip: If the customer pays with a KID (CID) number, the payment is linked to the invoice automatically, and you do not need to do this.
See also
When should you contact us?
If the payment doesn't appear in the bank reconciliation, the invoice isn't marked as paid, or you can't reconcile the voucher against the bank line. Tell us in the chat:
Client name
Bank account and month
Date and amount of the transaction
Voucher number and the exact message or error message