If you have posted a payment incorrectly, open the voucher from the bank reconciliation and correct it – or reverse it and post it again. Some vouchers can't be edited directly; see the section Can't edit the voucher? below.
How to correct the payment
Go to Bank → Bank reconciliation, choose the bank account and month, and turn on Show closed postings at the top.
Find the line, click the arrow, and click Voucher with the voucher number to open the voucher.
Correct the voucher – for example, select the customer under Credit instead of the bank account – and click Save and send changes to ledger. You can also choose Actions → Reverse voucher and post it again.
Go back to the bank reconciliation and check that the line is reconciled.
Can't edit the voucher?
Check the message at the bottom of the voucher:
Automatic posted payment can not be changed – this is a payment you sent from Catacloud. It is posted automatically and cannot be changed.
Can only be edited in bank reconciliation – this is a quick posting. It must be corrected from the bank reconciliation.
See also
When should you contact us?
If you can't correct the voucher, or the line isn't reconciled again after the correction. Tell us in the chat:
Client name
Bank account and month
Date and amount of the transaction
Voucher number and the exact message or error message