Do you get an error when you try to create a bank reconciliation on an account you thought was connected? The reason is usually that the account is not actually receiving bank data yet. An account can appear in the account list without being fully activated in the bank integration – and without bank data there is nothing to reconcile against.
Common causes
File-based bank integration: The account number must be ordered into the bank agreement itself. An account you created in Catacloud afterwards is not included automatically – the bank must be told which account numbers should be part of the integration.
Open banking (bank consent): The account is not covered by the consent, or the consent is missing or has expired for this particular account.
How to check
Go to Administration → Bank and check whether the account is actually connected and has an active setup. If it is not, that is why the reconciliation cannot be created.
Solution
Verify with the bank that the account number is included in the bank agreement.
Let us know in the chat, and we will follow up on the activation with the bank partner.
The account is connected, but transactions are missing?
Bank transactions are fetched automatically every morning at 05:00, with a new attempt at 06:00 for accounts where the fetch failed. Transactions from the previous business day should therefore normally be in place before 07:00. If they are still missing, see Missing bank transactions – what do I do? You'll find all the times in When are payments and bank data updated?
See also
When should you contact us?
Is the account number included in the bank agreement, but the reconciliation still can't be created? Contact us in the chat and provide:
Client name
Account number
Period (month/year)
Exact error message
The more specific the information, the faster we can help.