With bank integration, Catacloud acts as a signing portal for the bank, so both signatures can be completed directly in Catacloud – but you can also have one person sign in Catacloud and the other in the online bank. The exception is Danske Bank via ZTL, where the second approval must currently be done in the online bank.
Are you using bank integration?
With bank integration, Catacloud acts as a signing portal for the bank. Once the first person has signed in Catacloud, the payment is sent to the bank. If the bank agreement requires two signatures, the payment waits at the bank until the second person has signed.
This means that:
If you require two signatories for the bank, we recommend that both approve directly in Catacloud. That way no one needs to go to the online bank, and you keep full history and traceability between vouchers and transactions in Catacloud.
If you are used to one person signing in Catacloud and the other going to the online bank, you can continue with that routine. The flow works this way too, without any special setup – Catacloud handles it automatically. The signature from the online bank appears in Catacloud at the next payment status sync, see When are payments and bank data updated?
Both people sign the same payment, so it won't be paid twice.
See who has signed
Go to Bank → Payments → For approval and hover over the bar under For approval on the payment. It shows who has signed at the bank and how many signatures are still missing.
Stopping or correcting a payment that is awaiting the second signature
Once the first person has signed, the payment has been sent to the bank. It can then no longer be deleted in Catacloud. If you try, you'll see the message "This payment has already been sent to the bank and cannot be removed or retried". This does not mean the payment has gone through – it is still waiting for the next signature. The block prevents a payment from staying in the online bank after it has disappeared from Catacloud.
To stop the payment:
Tell the other signatories not to sign the payment. As soon as the last signature is in place, the bank processes the payment on the due date – if the due date has passed, it can go through straight away.
Delete or reject the payment in the online bank as soon as you can. If you don't have access to the online bank yourself, one of the people who can sign at the bank has to do it.
Catacloud picks up the new status from the bank at the next sync.
You can then correct or delete the payment in Catacloud, and send it again if needed.
Note! Always check in the online bank that the payment has not been processed before you enter it again, so you don't pay twice.
Danske Bank via the ZTL integration (temporary)
Customers with Danske Bank who use the ZTL bank integration must currently complete the second approval and any payment cancellation directly in the online bank – this cannot be done in Catacloud. This is a limitation the bank is working to resolve, expected in the first half of 2027.
Payments sent directly in the online bank are stuck in "Awaiting approval"
If you have sent payments directly in the online bank without going through Catacloud, and these are stuck in "Awaiting approval" in Catacloud: delete the payments from the payment list and mark the voucher as paid via account 1920 on the actual posting.
Note! The payment in Catacloud is not linked to the payment you entered in the online bank. It therefore has to be deleted in Catacloud – if you only delete it in the online bank, it stays in Catacloud.
Can the approver not be the same person who created the payment?
Some bank agreements require that the approver is a different person from the one who created the payment. If that is the case, Catacloud will display an information message and the payment will remain pending until another user logs in and approves it.
When should you contact us?
Contact support and specify the company, the payment in question, and what you have tried, if:
Payments are stuck in "Awaiting approval" in Catacloud because they were signed directly in the online bank without going through Catacloud first.
A payment you stopped in the online bank still shows as sent to the bank in Catacloud after the next sync.
You are a Danske Bank customer via ZTL and need help with the second approval or cancellation that must be done in the online bank.
You want to change the number of required bank approvals in the integration.