Has someone left, or should a person no longer have access to the company in Catacloud? Here is how to deactivate the user, and how to remove them completely – including from "My team" on the front page.
How to deactivate a user
Go to Administration → Members.
Find the person in the list.
Click the cross (Set to inactive) on the right of the row, and confirm.
The user gets the status inactive and no longer has access to the company. They also disappear from the My team box on the front page, which only shows active users.
Undoing a deactivation
Click the undo arrow (Set to active) on the row of the inactive user. They are then active again.
How to remove the user completely
An active user cannot be deleted directly. Deactivate the user first, as described above.
Find the inactive user in Administration → Members.
Click the bin (Delete) on the right of the row, and confirm.
Tip: If you are unsure whether the person will come back, deactivating is enough. You can then make them active again with one click.
Who can deactivate and remove users?
Administrators can deactivate and remove other users in the company.
You cannot deactivate or remove yourself. The buttons are greyed out on your own row. Ask another administrator to do it.
If you cannot see the cross or the bin, or they are greyed out, you do not have access. Ask an administrator in the company for help.
See also
When should you contact us?
Contact us in the chat if nobody in the company has access to deactivate the user, or if the user is still shown after you have deactivated them. Please include:
the company,
the name of the user in question,
what you have tried.