Are you asked for a code from an app when you log in, but don't remember turning on 2FA? Or would you rather log in with just your password? Here's what 2FA is, how to set it up or skip it, and how to have it turned off.

Two-factor authentication (2FA) means you log in with your password and a one-time code. You get the code either from an authenticator app on your phone (for example Google Authenticator or Microsoft Authenticator) or by email. It keeps your account safer, even if someone gets hold of your password.

2FA is optional. You can use Catacloud with just your password.

When you log in, you may see the page Choose your 2FA method:

2FA is only turned on once you have clicked Verify with the correct code. If you click Go back or close the page before that, nothing has changed.

Tip: Choose Email if you don't want to depend on an app on your phone. That way you won't lose access if you change or lose your phone.

If you don't want to use 2FA, click Skip at the bottom of the page Choose your 2FA method. You then log in with just your password.

Note: The page comes back from time to time. You can click Skip each time.

When 2FA is on, Catacloud doesn't ask for the code every time you log in – only from time to time. A long time can pass in between, so it's easy to forget that you set it up.

If you use an app, you find the code in the app. If you use email, the code is sent to you.

You can't turn off 2FA yourself today. We reset it for you:

Important: For security reasons, the request must come from the email address registered on the account.

Contact us in the chat if you want 2FA reset, or can't log in. Please include: