What do the different statuses mean?
After a payment has been sent to the bank, the voucher will receive a status that updates along the way. Here is what the different statuses mean:
Awaiting attestation – the voucher has been received, but must be attested by one or more people before it can be paid.
Awaiting approval – attested, but waiting for someone with payment access to send it to the bank.
Sent to bank – the payment has been submitted to the bank and is being processed.
Paid – the bank has completed the payment.
Rejected – the bank or a user has rejected the payment. See the error text for the reason.
Cancelled – the payment has been manually cancelled from Catacloud.
The payment has been sent but not completed – what do I do?
If a payment shows the status Sent to bank without becoming Paid, this may be because:
The bank is processing the payment (can take up to one banking day)
The payment date is in the future
The bank has rejected the payment – check whether the voucher has received the status Rejected and read the error text
Missing or invalid bank consent – see the article on sending payments to the bank
Important: Always check whether the payment has actually been completed in your online bank before resending it, to avoid double payment.
Can I change a payment that has been sent?
No – a payment that has been sent to the bank cannot be edited. If you have sent the wrong amount or to the wrong account, you must cancel the payment and send a new one. See the article Cancel or change a payment that has been sent to the bank.
When should you contact us?
Contact support and provide:
Company name
Invoice number and supplier
Which status the voucher is showing
Screenshot of any error message