Catacloud Servicedesk

How to send approved vouchers to the bank for payment in Catacloud, including BankID consent requirements and two-signature setup.

Sending a payment to the bank

The fixed times when Catacloud syncs payment status and fetches bank transactions and balances, plus what happens with a bank consent (ZTL/open banking) and a bank reconciliation.

When are payments and bank data updated?

An overview of the most common reasons why bank transactions are missing in Catacloud – and what to do in each case.

Missing bank transactions – what do I do?

An overview of payment statuses in Catacloud – what they mean, where to find them, and what to do if something isn't right.

Payment status – what do the different statuses mean?

What to do if you need to change or cancel a payment that has already been sent to the bank from Catacloud.

Cancel or change a payment that has been sent to the bank

Step-by-step guide to bank reconciliation in Catacloud: matching transactions, approving periods, and troubleshooting differences, missing transactions and blocked approvals.

Bank reconciliation: how it works and what to do when it stops

Many are unsure what actually happens when they approve a payment – and whether the money has gone out at that point. Here's the explanation, along with advice on who…

Approval and payment – what's the difference, and who should do what?

Florence C.L.H. Kröger-Smedmann

Set ut bank integration, understand error messages, and get started whit payments.

Bank

Explains why you see this bank synchronisation message in Catacloud and what to do about it.

"Daily access limit reached without PSU presence" – what does this mean?

An explanation of the most common error messages when paying from Catacloud (KID/OCR, funds, access rights, account number, remittance) and how to fix them.

Error messages on bank payments – what they mean and what to do

Error messages

Explanation of the Payment Purpose Code and info fields that appear when sending international payments in Catacloud.

What is "Payment Purpose Code" when making payments abroad?

Explains why the recipient's full address – including house number – is required for payments abroad, and how to fill it in correctly. Does not apply to domestic payments.

International payments: address and house number required

How exchange rates work in Catacloud when posting invoices in foreign currency – where to find the rate, which rate is used, and how to register payment directly or via…

Exchange rates when posting in foreign currency

Explains what a clearing code (national bank code) is, which countries require it instead of IBAN, and how to enter it correctly when making a payment in Catacloud.

Clearing code / national bank code – payments to countries without IBAN

Foreign payments

Step-by-step guide for activating the Aritma bank integration in Catacloud, including what to do if you get error messages.

Setting up bank integration via Aritma

Where to create a bank consent (ZTL/open banking) in Catacloud, how to view and renew consents, and how to reconnect if transactions are missing – under Administration → Bank.

Bank consent: create, delete and renew

This guide explains how to set up bank integration with ZTL in Catacloud. ZTL uses open banking: the company signs an agreement with ZTL digitally, and you approve a bank…

Setting up bank integration via ZTL

Bank integration setup

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