Use the Resend invoice action under Invoicing → Invoices to send the invoice to the customer again, e.g. if it didn't arrive. You can also enter a different email address to send a copy to another recipient.
How to resend the invoice
Go to Invoicing → Invoices.
Click Actions on the invoice and select Resend invoice.
If you want to send it to another recipient, enter the other address. Then click send.
The address on the customer card is not changed.
Tip: If you want to check whether the invoice actually arrived before resending it, click the icon next to the delivery method in the invoice list to open the Delivery log. There you can see when the invoice was sent, to which address and by which method.
Frequently asked questions
Can the invoice be sent to more than one email address?
No, a customer can have one invoice email address. If you want to send a copy to another recipient, first send the invoice as usual, then use Resend invoice with the other address, as described above.
See also
When should you contact us?
Contact us in the chat if the invoice still doesn't arrive after you have resent it. Provide:
Client name and customer name
Invoice number and the email address you sent it to
Screenshot of any error message