Catacloud Servicedesk

You choose the delivery method in the Del. method field when you create the invoice. Businesses can receive the invoice by email, as EHF, by post or as a PDF, while private individuals can also receive it via eFaktura or Avtalegiro.

Which delivery methods are available depends on what is activated and what the customer supports.

Send as email – the invoice is sent as a PDF to the customer's email address. Requires the customer to have an email address registered.

EHF – the Norwegian electronic invoice format, for businesses that can receive EHF. Requires the customer to have an organisation number and to be registered as an EHF recipient in the Peppol register. See the article <a href="https://hjelp.catacloud.no/en/articles/15550277">Sending and receiving EHF: requirements, activation and troubleshooting</a>.

Send by post from Catacloud – Catacloud sends the invoice as a physical letter. Requires the customer to have a complete address registered.

Print locally (PDF) – downloads the invoice as a PDF so you can print or send it manually.

- Send as email – the invoice is sent as a PDF to the customer's email address. Requires the customer to have an email address registered.
- EHF – the Norwegian electronic invoice format, for businesses that can receive EHF. Requires the customer to have an organisation number and to be registered as an EHF recipient in the Peppol register. See the article <a href="https://hjelp.catacloud.no/en/articles/15550277">Sending and receiving EHF: requirements, activation and troubleshooting</a>.
- Send by post from Catacloud – Catacloud sends the invoice as a physical letter. Requires the customer to have a complete address registered.
- Print locally (PDF) – downloads the invoice as a PDF so you can print or send it manually.

eFaktura – Norwegian e-invoice sent directly to the customer's online bank. Requires the customer to have activated eFaktura in their online bank, and eFaktura to be activated under Administration → Invoicing.

Avtalegiro – Norwegian direct debit: the amount is automatically debited from the customer's account on the due date. Requires the customer to have set up an Avtalegiro agreement.

- eFaktura – Norwegian e-invoice sent directly to the customer's online bank. Requires the customer to have activated eFaktura in their online bank, and eFaktura to be activated under Administration → Invoicing.
- Avtalegiro – Norwegian direct debit: the amount is automatically debited from the customer's account on the due date. Requires the customer to have set up an Avtalegiro agreement.

EHF is not shown as a delivery method The customer is missing an organisation number, or is not registered as an EHF recipient in the Peppol register. See the article <a href="https://hjelp.catacloud.no/en/articles/15550277">Sending and receiving EHF: requirements, activation and troubleshooting</a>.

I get an error about a missing address The customer is missing an address. Go to the customer card and add the address before sending the invoice.

<a href="https://hjelp.catacloud.no/en/articles/17463254-how-do-i-resend-an-invoice-or-send-it-to-a-different-email-address">How do I resend an invoice or send it to a different email address?</a>

<a href="https://hjelp.catacloud.no/en/articles/17463240-where-can-i-find-sent-invoices-and-how-do-i-see-if-the-customer-has-opened-them">Where can I find sent invoices, and how do I see if the customer has opened them?</a>

- <a href="https://hjelp.catacloud.no/en/articles/17463254-how-do-i-resend-an-invoice-or-send-it-to-a-different-email-address">How do I resend an invoice or send it to a different email address?</a>
- <a href="https://hjelp.catacloud.no/en/articles/17463240-where-can-i-find-sent-invoices-and-how-do-i-see-if-the-customer-has-opened-them">Where can I find sent invoices, and how do I see if the customer has opened them?</a>

Contact us in the chat if a delivery method is missing even though the requirements above are met, or if the invoice doesn't arrive. Provide:

- Client name and customer name
- Which delivery method you tried to use
- Screenshot of any error message

Overview of the invoice delivery methods in Catacloud – email, EHF, post, PDF, eFaktura and Avtalegiro – and what each of them requires.

Which delivery method should I choose for the invoice?

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Which delivery method should I choose for the invoice?

For businesses

For private individuals

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