Is your company a NUF or registered in Norway with an address abroad, and has a customer rejected your EHF invoice because of the country code? Here's how to get the right address and country code on the invoice.

This article applies to companies registered in Norway with a Norwegian VAT number (for example NO123456789MVA) that have a foreign address entered in Catacloud. These are typically Norwegian-registered foreign enterprises (NUF).

Catacloud uses the company's Post address as the sender address on the invoice. The country in the post address becomes the country code in the EHF file.

If the post address is in, for example, Sweden, the EHF file gets country code SE together with a Norwegian VAT number. Many recipients then reject the invoice and ask for country code NO.

Note: If you have ticked Same as business address, the post address is the same as the business address. In that case it's the business address that ends up on the invoice.

The screenshots show the app in Norwegian.

The business address can still be abroad. Only the post address is used on the invoice.

Tip: You can find the company's registered post address by looking up the organisation number in the Central Coordinating Register for Legal Entities (Enhetsregisteret) at the Brønnøysund Register Centre.

The change only applies to invoices you send after saving. An invoice that has already been sent does not get the new address. Credit the rejected invoice and send a new one once the post address has been corrected.

Note: The post address is also shown as the sender on the PDF invoice and on invoices sent by email.

Contact us in the chat if the invoice is still rejected after the post address has been corrected. Please include: