Wondering which address your suppliers can send invoices to so they end up straight in Catacloud? Each client has its own email address for the voucher inbox. Here's how to find it.
How to find the email address
Go to Administration → Accounting.
Stay on the General tab.
Under Inbox, the address is shown in the E-mail field. It ends in @ebilag.catacloud.com.
Give this address to your suppliers as your invoice address, or forward invoices and receipts to it yourself.
What happens to the email?
Each attachment in the email becomes a separate voucher in the Voucher inbox. The voucher gets the same name as the attachment.
These attachments can be read in:
PDF
Images: JPG, PNG and AVIF
EHF file (XML)
ZIP file containing such files
Forwarded email as an attachment
Note: Only the attachments become vouchers. The subject and text of the email are not added to the voucher, and an email without attachments does not create a voucher.
Want to read what the sender wrote in the email? Go to Administration → Accounting, the Voucher inbox log tab, and click Download on the email.
The voucher didn't arrive?
Under Administration → Accounting, on the Voucher inbox log tab, you can see the emails that have come in and whether they were read in.
Can I change the address?
Yes. Enter a new address in the E-mail field and click Update settings. The address can only contain letters and numbers, and it can't already be in use by another client.
Important: The old address stops working when you change it. Let the suppliers who use it know.
Email or EHF?
Suppliers who send EHF use your organisation number as the address, not the email address. To receive EHF, EHF receiving must be activated. See Sending and receiving EHF: requirements, activation and troubleshooting.
See also
When should you contact us?
Contact us in the chat if an email with attachments doesn't show up in the voucher inbox. Please include:
the client,
the address the email was sent from,
when it was sent,
what the Voucher inbox log shows for the email.