Your email address is your username in Catacloud. Changing the email address or phone number on an account is done by us – it can't currently be changed by yourself.
How to change your email address
Contact us and provide your current email address and new email address, and we'll update it. You can log in with the new address as soon as the change has been made.
New phone number
If you've got a new phone number and need it updated – or need assistance related to login or two-factor authentication (2FA) – we'll help you with that. If it concerns 2FA, see the dedicated guide: "Reset 2FA (two-factor) with a new phone".
Why must the request come from the registered email?
For security reasons, a request to change login information must be sent from the email address registered on the account.
When should you contact us?
Contact us to change the account email address or phone number. Provide the user's name and current email address, as well as the new email address/phone number. Remember to send from the registered email.