Your email address is your username in Catacloud. Changing the email address or phone number on an account is done by us – it cannot currently be changed by yourself.
How to request a change
Send an email to [email protected] from the email address registered on the account. We cannot process requests made in chat – the change must be requested by email.
Feel free to use the template below. You will hear from us shortly, and you can log in with the new address as soon as the change has been made.
Why must the request come from the registered email?
The request must be sent from your registered email so that we can:
Know that the right person is requesting the change – changes give access to the account
Prevent misuse – no one else should be able to change your information
Have confirmation of the change – this gives a clear record of the approval
Simple email template
Subject: Login change – [Name]
Hi,
I would like to update my login information:
Name:
Email (must be the one you are sending from):
Current phone number:
I would like to (delete as appropriate): change email / update phone number / both
New email (if applicable):
New phone number (if applicable):
I confirm that I am the rightful owner of this account and authorise the change.
Kind regards,
[Name / company]
New phone number and two-factor authentication (2FA)
If you have a new phone number, send an email in the same way as described above. If it concerns logging in or two-factor authentication (2FA), see the separate guide: Changing phone: move or reset 2FA.