Are you getting an error about a missing BIC or Swift code when you try to activate bank integration – with Aritma or ZTL? This is usually not caused by the account you are trying to connect, but by another bank account in Catacloud that is missing an account number.
Why am I getting this error?
Catacloud checks all the bank accounts registered on the client before bank integration can be activated – not just the account you are trying to set up integration for. If even a single bank account has no account number registered, it is also missing a BIC/Swift code, and the activation then stops with an error – even if the account you actually want to use is set up completely correctly.
This typically happens when an old or unused bank account was created without an account number, or when an account was changed so that the account number was lost.
How to find the account that is missing an account number
Go to Administration → Bank.
Under the Bank accounts tab you see all the bank accounts registered on the client.
Look for an account marked Missing account number.
Correct or remove the account
You have two options, depending on whether the account is actually in use:
Option A – the account is not in use: delete it
If this is an old or mistakenly created account you don't use, the easiest thing is to delete it:
Find the account in the list under Bank accounts.
Click Options and select Delete bank account.
Option B – the account is in use: fill in the account number
If you use the account actively, it should not be deleted. Instead, fill in the correct account number on the account, and the BIC/Swift code is fetched automatically.
Try again
Once the incomplete account has either been deleted or been given an account number, go back to Administration → Bank and try to activate the bank integration again – the error should now be gone.
Error saying the BIC code is not supported
Do you get an error such as "SPSONO22 is not supported" when you click Authenticate? Then the bank account is registered with a BIC code the bank no longer uses. This typically happens after a bank merger, where the bank has been given a new BIC code but the account in Catacloud still has the old one.
Example: Sparebanken Sør has merged into Sparebanken Norge (Sparebanken Vest). The old BIC code was SPSONO22, the new BIC code is SPAVNOBB.
How to fix it:
Go to Administration → Bank and the Bank accounts tab.
Open the bank account you are trying to connect.
Change the BIC/SWIFT field to the bank's new BIC code (for former Sparebanken Sør: SPAVNOBB).
Click Save, then try Authenticate again.
BIC/SWIFT can only be changed while bank integration is not active on the account. If the account is already connected and stops working after a bank merger, contact us.
Does this apply to both Aritma and ZTL?
Yes. The BIC/Swift check runs regardless of which provider you choose, so the error can appear whether you are setting up Aritma or ZTL.
When should you contact us?
You have deleted or corrected the account but still get the BIC/Swift error.
You are unsure whether a bank account without an account number can safely be deleted.
The error message mentions something other than BIC or Swift.
Please provide: the client name, which account is missing an account number, and the exact error message you see.