The salary payment arrives as 0,- from the bank
Once payroll has been run and paid via Catacloud, the transaction should eventually appear from the bank under Bank → Bank reconciliation. Sometimes it comes in with the description "Confidential/Salary" and an amount of 0.00 kr – instead of the actual salary amount.
As a result, the transaction cannot be matched against the payroll voucher already posted in Catacloud, and the bank reconciliation shows a discrepancy for the period.
Why does this happen?
This is not an error in Catacloud. Some banks flag payroll transactions as confidential and send only the amount 0,- to the accounting system – until the accountant has been explicitly granted access in online banking to view salary/confidential transactions on the account. The amount shows as 0,- no matter which accounting system is connected, and it can recur for every payroll run until the access is sorted out.
How to fix it
It is the account holder (the customer themselves, not the accountant) who must contact their own bank – either through online banking or directly with the bank.
Ask the bank to grant the accountant access to view salary/confidential transactions on the account.
Ask the bank to resend the transactions in question once the access has been set up. They should then arrive with the correct amount instead of 0,-.
Go to Bank → Bank reconciliation in Catacloud (under Manage in the left-hand menu) and match the transaction against the payroll voucher as usual.
When should you contact us?
Contact us if the transaction still shows 0,- after the bank has granted the accountant access and resent it. Please provide the client, bank account, transaction date and which bank the customer uses, and we'll look into it further together with ZTL.