Payroll looks different from regular payments
Payroll payments are sent via our payment partner as one batch transaction – all individual disbursements are combined into a single funding transaction. Your online banking therefore shows only one total transaction, not the individual payments to each employee.
How to approve a payroll run
Approving payroll works slightly differently from regular payments. See the dedicated article for a step-by-step guide and an explanation of why the checkbox looks the way it does: Approving a payroll payment →
Deadlines and recommended timing
Banking days only: Clearing cycles and deadlines apply on banking days only – i.e. Monday to Friday excluding public holidays. If the payroll date falls on a weekend or public holiday, the payroll run must be submitted on the last banking day before it.
Our payment partner's recommendation: Initiate and sign the payroll run the evening before the due date. The payment is then picked up in the bank's first clearing cycle (08:45), and employees will have funds in their account by 10:00.
Latest deadline for same-day payment: payroll must be approved and signed in Catacloud by 11:00.
The bank runs clearing several times a day on banking days. The time you approve determines when employees actually receive their money:
Signed the evening before (e.g. 23:59): Employees receive their salary by 10:00 the next banking day.
Signed at 10:30 on the due date: Employees receive their salary by 16:00 the same day.
The bank's clearing cycles are at 08:45 – 10:10 – 11:40 – 14:00 – 15:00. These run on banking days only – not on weekends, public holidays, or other days when the bank is closed.
Important: If our payment partner does not receive funds by 16:00 the day after the due date, the entire payroll run will be cancelled.
Tip: Plan the payroll run so that everyone who needs to sign has set aside time – especially if you have two signatories. Both must sign before the deadline for payroll to go out.
Who can approve payroll payments?
Only people with payroll signing authority in online banking can approve. This is not the same as regular payment rights. If the right is missing, the payroll will remain unsigned in the bank without any error message appearing in Catacloud.
Check who has payroll signing authority in online banking before the first payroll run. The accountant or managing director manages this in the company's online banking.
What happens after approval?
When you approve in Catacloud, a funding transaction is sent to the payment partner's client account. They validate the information and transfer the funds to recipients' accounts on the due date. The payment appears in online banking as one transaction – not as individual payments to employees.
Do not alter or delete the funding transaction in online banking – this will disrupt the payments to employees.
The status shown in Catacloud:
Pending approval – not yet sent
Processing – sent and being processed
Rejected – payment failed (see below)
The payment was rejected – what do I do?
Check online banking directly for the reason. Common causes are:
A signatory is missing payroll signing authority in online banking.
The account has insufficient funds – this can also lead to cancellation of the entire payroll run.
The 11:00 deadline was missed.
Important: Always check whether the payment actually went through in online banking before resending – otherwise you risk a double payment.
When should you contact us?
Get in touch if:
The payment fails and you cannot find the reason in online banking.
The payroll payment does not disappear from "Pending approval" even after it has been paid.
You receive an error message during BankID signing.
Have the following ready when you contact us: client name, payroll date, amount, and any error message verbatim.