Why does a payroll payment look different?
A payroll payment in Catacloud is a batch transaction – meaning one payment contains disbursements to multiple recipients at once. This could be salaries for all employees in a payroll run from Nettlønn, or a manually created payroll payment with multiple recipients.
Because the payment is composite, the checkbox on the left side of the payment list is greyed out and not clickable. This is normal and does not mean you lack access.
How to approve a payroll payment
To approve a payroll payment, use the checkbox or menu on the right side of the row — not the one on the left.
Go to Bank → Payments.
Find the payroll payment in the list. It will appear with a payroll icon, number of recipients, and the total amount for all recipients combined.
Click the checkbox on the far right of the amount, or open the Options menu on the right side and select approve.
Approve with BankID as usual.
Note: You can only confirm one payroll payment at a time. If another payroll payment is already being processed, you will see the message "You can only confirm one payroll payment at a time."
The difference between a payroll payment and a regular payment
| Regular payment | Payroll payment |
Number of recipients | One | One or more (combined) |
Left-side checkbox | Clickable ✓ | Grey, not clickable |
Approval | Checkbox left or right | Right-side checkbox/menu only |
Multiple at once | Yes | No – one at a time |
Frequently asked questions
The left-side checkbox is grey – do I not have access?
Yes, you do have access. The grey checkbox on the left is disabled for payroll payments for technical reasons. Use the checkbox or Options menu on the right side instead.
I imported a payroll file from Nettlønn, but only see the tax withholding in payments – not the salary itself
The tax withholding and the payroll payment appear as two separate entries in the payment list. The salary disbursement to employees is the batch transaction. Remember to approve it using the checkbox on the right side – otherwise only the tax withholding is sent to the bank.
The message "You can only confirm one payroll payment at a time" appears
This means another payroll payment is already being processed. Wait until it has finished processing and try again.
Deadlines and the ZTL process
Wondering when payroll must be approved to go out the same day, what happens in the bank after approval, or what to do if a payment is rejected? See: Payroll processing: deadlines, ZTL flow and troubleshooting →