If you send payments from Catacloud via Aritma, everyone who approves payments needs their own user at Aritma. You create it yourself from Catacloud the first time you click Confirm payment.
Before you start
Bank integration via Aritma must be set up, and the bank must be fully set up for payments (status Active in the table of bank services). See Setting up bank integration via Aritma.
A mobile number on your user profile. You log in to Aritma with a code sent by SMS.
Create a bank user
The first time you click Confirm payment, the "Create user for approvals" dialog opens.
Check the e-mail address (pre-filled with your Catacloud e-mail) and click Create.
You receive an e-mail from Aritma with a link to create a password. Create the password, then try paying again. Didn't get the e-mail? Click Resend email.
When you approve, you log in to Aritma with a code sent by SMS. The first time – and then every 90 days – you must also verify with BankID.
If you already have an Aritma user with the same e-mail, it is linked automatically and you can sign right away. If you are told to contact Aritma instead, see Your user already exists at Aritma – what do I do?
Several approvers
Each person who approves does the same from their own user. The number of approvers required is set in the bank agreement.
Cancelling a payment
With Aritma, a payment that has been sent to the bank cannot be cancelled from Catacloud – it must be done in the bank.
Latest cut-off on payroll runs
Latest cut-off for payments that must reach all banks on a payroll run: 14:30.
When should you contact us?
You get the error "Contact Aritma and ask for your user (…) to be added to the company …". This means your e-mail address is already registered at Aritma, but not on this company – trying again won't help.
You get an error message you can't find a solution for here.
Please include: organisation number, bank name and which status or error message you see in Catacloud.