Do you have an amount that's been posted, but the voucher doesn't show up where you expect it – for example in the bank reconciliation? Many people wonder whether the voucher has been deleted. Usually it hasn't. In Catacloud, vouchers are rarely deleted outright; they are corrected or reversed. The voucher then still exists in the accounts, but it's hidden in the default view.
How to tell a voucher has probably been corrected
If you recognise one or more of these signs, the voucher has probably been corrected or reversed – not deleted:
The amount is posted, but the voucher doesn't appear in the bank reconciliation.
When you open the voucher, it's missing transactions – it looks empty or incomplete.
An incoming or outgoing payment stays as an open item even though it looks settled.
The item can't be closed by matching an invoice against a payment.
You find a posted entry, but the offsetting entry is missing where you expect it.
How to confirm it
To check whether the voucher really has been corrected/reversed, turn on the display of corrections. The setting applies to your own user.
Click your name/profile picture in the top right and choose Settings.
Select Display in the left-hand menu.
Scroll down to the Accounting section.
At Corrections, tick Show transaction corrections.
Click Update settings to save.
Path: User menu (top right) → Settings → Display → Accounting → Corrections → Show transaction corrections
Then go back to the accounting/voucher overview (or the bank reconciliation):
Corrected and reversed entries now reappear, shown with strikethrough text.
Open the voucher. You'll now see both the original transactions and the reversal transactions that cancel them out.
If you see this, the voucher is confirmed to be reversed/corrected – not deleted. It's still in the accounts and nets against itself, which is why it looked empty in the default view.
Good to know
A reversed voucher can't be closed by matching it against a payment. Corrected items only leave the lists when you turn the display off again – not by matching.
To hide the corrections again when you're done, untick Show transaction corrections and click Update settings.
The setting applies to your own user. Other users control their own view.
To read more about the setting itself – both showing and hiding corrected vouchers – see: How to show or hide corrected vouchers
When should you contact us?
If the voucher still doesn't make sense after you've turned on the display of corrections, get in touch. Please include which client it concerns, plus the voucher number, date and amount of the voucher in question, so we can help you faster.