If you get an error message when setting up bank integration via Aritma or approving payments, you'll find the explanation and solution below. You can fix most of them yourself – for example by filling in BIC/SWIFT or a mobile number – while some require you to contact Aritma or us.
Error messages and solutions
"BIC/SWIFT is required for the integration setup"
One or more bank accounts are missing BIC/SWIFT. All bank accounts on the client must have BIC/SWIFT filled in. See Error about missing BIC/Swift when activating bank integration.
"Could not set up bank account integration"
The account could not be connected at Aritma, for example because the bank is not supported. Check that the account number and BIC are correct, and contact us if the error persists.
"From Aritma: Bank account is not found"
The message is shown under the account in Bank → Bank accounts, and the balance and available amount show as Not available. The bank is often also missing from the table of bank services under Administration → Module settings → Bank.
It means the account is connected in Catacloud, but Aritma hasn't registered it yet. The bank does not notify Aritma automatically when the agreement is ordered or extended with a new account – Aritma needs to hear it from you.
How to fix it:
Check that the account is included in the Aritma agreement in your online bank.
Contact Aritma and ask them to register the account. Include the organisation number, bank name and account number.
Once Aritma has registered the account, the error message disappears and the balance is shown.
"Mobile number is missing on user account"
Add a mobile number to your user profile and try again.
"Contact Aritma and ask for your user (…) to be added to the company …"
Your e-mail address is already registered at Aritma, but not on this company. Trying again won't help – contact Aritma or us, and the user will be added to the company.
"Bank integration is not ready"
The bank is not yet set up for payments. Check the status in the table of bank services under Administration → Module settings → Bank. See the section "Statuses in the table of bank services" in Setting up bank integration via Aritma. If it still isn’t Active after a few working days, contact us.
Error saying the company is already registered
If you get an error from Aritma saying the organisation number or client is already registered, see The company is already registered with Aritma – what do I do?
When should you contact us?
The error "Could not set up bank account integration" persists even though the account number and BIC are correct.
"From Aritma: Bank account is not found" is still shown after Aritma has confirmed that the account is registered.
You're told that your user must be added to the company at Aritma.
The company is already registered with Aritma from another system.
You get an error message you can't find a solution for here.
Please include: organisation number, bank name and which status or error message you see in Catacloud.